COVID-19 Virgin Limited Edition property updates


“Dear Partner

As we continue to navigate through this ongoing pandemic together, we inevitably continue to face

uncertainty in the travel industry and undoubtedly an unknown timeline.With flight schedules still cancelled, border controls and government advisories still in place, I wanted to write to you to give you an update on Virgin Limited Edition and the re-opening of our beloved properties.

We had previously communicated that it was our hope to reopen at the beginning of June, but it is very clear to see now that we are still some way off being in a position to safely re-open. Sadly, we have therefore had to make the decision to keep our properties closed for the moment, as we work to hopefully reopen them on 1st July 2020.

These are extremely challenging times we are all facing and we will be continuing to monitor closely this ever-evolving global situation. We stay optimistic that we will be able to re-open our doors on 1st July 2020, but we will only do this when it is safe to do so, and government advice allows.

Our teams are already working extremely hard on a robust comeback plan that will enable our guests to visit us safely, whilst still delivering upon the magic we are renowned for. This may mean we are able to open our doors to welcome domestic guests initially, but we will continue to monitor border controls and keep you updated on any further developments and any necessary extension to this closure date.

The health of our employees, guests, suppliers and local communities remain at the very top of our minds and we are extremely proud of the incredible work our teams have been doing to support those local communities during this crisis – some of which are in the most vulnerable of locations in the world. We remain incredibly grateful to our loyal trade partners during this time and we know that more than ever, we are all in this together.

Over the course of the next week, we ask you to kindly bear with us as we work through our reservations list for June and one of our team will be in touch with you directly to discuss your future bookings through to 1st July 2020. Hopefully this approach will lessen the workload for us all. We will be doing our very best to work with you and remain flexible to meet all of our guest expectations and hopefully rearranging stays for the future.

As we have always said, it is our absolute priority to weather this storm and come out stronger together, and as soon as it is safe, and we are in a position to do so, we will re-open again, sharing the magic that Virgin Limited Edition is renowned for.

We will continue to keep you abreast of all of our latest developments, and as ever, we are here for you should you have any further questions or concerns.

Sending our very best wishes to you, your colleagues and families during this incredibly difficult time. ”


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